1. Who We Are

We are Pioneer Valley Car Service LLC, doing business as PV Car Service, located in Northampton, MA and serving Western Massachusetts.

2. What Information We Collect

a. Information You Provide Voluntarily

When you fill out our reservation or contact forms, we may collect:

• Name
• Email address
• Phone number
• Address (if provided)
• Any other information you include in the form

This data is collected only for the purpose of responding to your inquiries, processing your reservations, and providing customer support.

b. Information Collected Automatically

We use Google Analytics to collect anonymous data about how visitors use our website. This includes:

• Number of users
• Unique visits
• Country/region
• Pages visited, duration, and interactions

We do not use this data to identify individuals.

3. How We Use Your Information

We use the information you submit to:

• Respond to your inquiries or reservation requests
• Provide the services you request
• Communicate important updates
• Improve our customer service and website functionality

We use analytics data to:

• Understand visitor behavior and trends
• Improve site performance
• Measure interest in our services

4. Cookies

Our website uses cookies via Google Analytics. Cookies are small files that help us understand user activity and improve your browsing experience.

You can choose to disable cookies in your browser settings at any time.

5. How We Share Data

We do not sell or rent your personal information.

We may share your data with:

• Legal authorities if required to comply with a law or legal process.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information. Data collected through forms is securely transmitted and only accessible by authorized personnel.

7. Your Rights

If You Are in the EU (GDPR):

You have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

If You Are in California (CCPA):

You have the right to:

• Know what personal data we collect and how we use it
• Request that we delete your personal data (with some exceptions)
• Opt-out of the sale of personal data (we do not sell your data)

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal or reporting obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the updated effective date.

10. Contact Us

If you have any questions or requests regarding your personal data or this Privacy Policy, please contact us at:

Email: contact@pvcarservice.com
Phone: (413) 315-9919